Point of Sale Software - ROBOTILL -

Unable to connect a till

If you want to add a computer to your current ROBOTILL System, then follow the instructions on how to add an additional PC

If you did not follow the instructions above and you did a normal install, then you need to follow the instructions on linking to a different server.

If you did follow the instructions above, but are still unable to connect the computer, then it will be one of the following problems.

Problem #1: Network Problem

The first step would be to do this simple Network Test. If you got an error from the test or you were prompted for a username and password, then your network setup is not correct. The solution would then be to set up a Windows homegroup or to get a computer support company to set one up for you.

Problem #2: The ROBOTILL Wizard did not install the server.

The ROBOTILL Wizard will install SQL Server with all the correct settings to easily enable connections from other computers. If someone chose to use an existing SQL Server installation and changed some of the default settings in the ROBOTILL Database Setup Wizard, then the same settings needs to be chosen when connecting another PC.

If that was the case, you will need to contact the person that did the first install to find out what connection settings was used. If it is not possible, contact ROBOTILL Support for help.

Problem #3: Connecting to an older installation

Very old versions of ROBOTILL used the default instance of SQL Server (newer versions uses a ROBOTILL Instance). If you are adding a computer to a system that was installed with an older version of ROBOTILL, you could try the following:

Open the 'ROBOTILL Database Setup Wizard' on the new till (All apps > ROBOTILL > ROBOTILL Database Setup).
Select 'Additional Install' and enter the computer name of the server (where the ROBOTILL database is).
Click on 'Next',
On the next screen check the box that says 'The Wizard did not install SQL Server' (even if it did).

Remove the \ROBOTILL at the back of the Server name.

DO NOT CHANGE THE PASSWORD or anything else. Just click on Next. The wizard will continue and test the connection.

Problem #4: The default SQL Server Port is not available

If you followed all the instructions on this page and you are still unable to connect, then the problem is probably with the port number. SQL Server uses the TCP port 1433 for connections. Sometimes that port number is not available and you need to change it.
Follow these instructions on how to change the SQL Port number.