An additional computer cannot connect

1. Check that ROBOTILL works on the main computer and keep that computer switched on.
2. Use the same ROBOTILL version on both computers. Complete any database update on the main computer first.
3. Connect both computers to the same shop network and set it to Private.
4. On the main computer, use Set up another computer > Save setup file. Approve local-network access if prompted. Import this fresh file on the additional computer using Choose setup file.
5. If the connection still fails, choose Save support log on the error screen and send the file to support.
6. If support asks you to change the SQL port, follow these steps.

See the additional-computer instructions for screenshots. The setup file supplies the server and connection details.

If the computer opens a different or empty shop, check that the file came from the correct main computer. Follow connect to a different main computer; do not delete a database to fix the connection.

An IT provider can check the selected SQL port, firewall and network using Advanced tools.