Fixing problems connecting a Till (POS PC) or Back Office PC

When installing an additional PC (till point or back office PC), you need to connect it to your main computer (server) you need to follow the steps for an additional install. 
If you already followed the wrong instructions and you did a server install, follow these instructions to link your PC to a different server.

If you get an error message while following the install instructions, follow the steps below to resolve the problem.

Step 1 - Make sure you used the correct server name.

Check the server name in the error message (see above). The server name must be the device name of your main computer (without the \ROBOTILL part at the end). It is the name that you typed in the server box. Make sure the name is correct. See where to find your server name.

If your main computer is registered (in the full edition), you can email ROBOTILL Support the error message and ask that they check that you are using the correct server name and SQL password.

Step 2 - Check your network and server

1. Check that both computers are connected to the same network (same Wifi / LAN)
2. Change the network to private on both computers.
3. Make sure Network Discovery and File Sharing is on (Go to Settings > Network and Internet > Advanced Network Settings > Advanced Share Settings)
4. ROBOTILL must be installed and working on your server PC. Open the ROBOTILL Back Office app on the server to make sure it is working.
5. If the above is all in order and you still get an error, perform a network test.

Step 3 - Change the default port

If you got to this point, the problem is probably (95% of the time) that the default SQL port is in use. This will happen if you have another instance of SQL Server installed on your computer or it might be another program using that port number. Follow these instructions on how to change the SQL Port number.

If you still get an error, perform a network test again using the new port number.

Step 4 - If the installation succeeds, but the additional PC doesn't have any data.

If you entered the correct server name of your main PC and the setup completes successfully, but the additional PC doesn't seem to be looking at the same database, it is possible that a ROBOTILL SQL server installation (that is not needed) on the additional PC is causing the problem. Follow the steps to uninstall the ROBOTILL SQL server instance from the additional PC. 

Step 5 - Get help

If you followed all the instructions above and you are still unable to connect the PC, contact one of our resellers that will be able to connect remotely or even assist you on-site (for a fee).