General Settings

To open general settings, go to ROBOTILL Back Office > Home > Setup and Settings > Settings > General Settings.

1. By default, stock codes are not unique. If you want to use unique stock codes, enable this option. Note that this will not remove duplicates that were created before enabling the option — it will only prevent new duplicate stock codes from being created.
2. By default, a till slip (receipt) is printed for each sale. You can turn automatic printing off. If a receipt is required, you can use the 'Print Last Slip' button in the POS Application.
3. Order slips are usually printed when a waiter places an order in the restaurant module, or when a delivery order is created in the retail or restaurant module. Most users do not want order slips to be printed when a sale is completed.
4. You can prevent sales of items that are out of stock. This usually happens when the user forgot or has not yet had time to do a 'stock receiving'. You can use this option to force employees to complete stock receiving on time.
5. During a sale, the cashier can add notes to an item. By default, the notes are only printed on the order slips that are sent to the various departments (Kitchen, Bar, Workshop, etc.). You can choose to also print the notes on other documents, such as receipts.
6. By default, if you add the same item more than once to a sale, the quantity of that item will increase instead of adding another line for the same item. This is ideal for retail shops to help save slip paper. Restaurants usually need to keep items separate so that attributes or notes can be added to each item individually.
7. Select this option if you use customer cards. These can be swiped using a card reader or printed with a barcode containing the customer account number. You will still be able to search for a customer manually if needed.
8. If you are using customer cards, you can choose whether to allow a cashier to search for a customer without using a card. For security reasons, you may want to prevent cashiers from selecting a customer without using a customer card.
9. You can choose whether the system-allocated account number or your own customer account numbers must be used when a customer card is scanned or swiped.
10. When displaying product lists (for example in the product search screen), quantities are shown by default. To improve performance, quantities for compound products may be omitted when many products are listed. If this happens, the system will notify you and suggest refining your search. If product lists or searches are slow to load, reduce the maximum number of compound product quantities displayed. If performance is not an issue, you can increase this number as needed.
11. See Sale Rounding
12. You can specify a default credit limit when a new customer is created. The credit limit can still be changed after the customer has been created.
13. A ticket number is a shorter version of the Sale ID that can be used to call customers when their order is ready. You can choose to use the last 2, 3, or 4 digits of the transaction ID. For example, if you choose 2 digits, ticket numbers will go from 1 to 99 and then start at 1 again. Keep in mind that some numbers may be skipped, as certain sale/transaction ID numbers are discarded.
14. You can choose whether to use markup [(Profit / Cost) × 100] or profit margin [(Profit / Selling Price) × 100] to calculate the price. Using margin or markup is optional, as you can enter any selling price manually in the product setup.
15. You can choose whether the markup or margin calculation should use prices including or excluding tax.
16. You can set a default margin or markup. This can still be changed per product if needed.

Display Settings

To open display settings, go to ROBOTILL Back Office > Home > Setup and Settings > Settings > Display Settings.

1. You can replace the system logo displayed in the POS applications with your own company logo. The image will be stretched to fit the logo area. The exact size is not critical, but it is recommended to use an image with similar dimensions. A logo with a white background usually works best in the POS applications.
2. You can change the name of a price tier (for example to 'Happy Hour'). See Price Modes and Price Tiers.
3. This is the message that will be shown on the Customer Pole Display (optional). The delay determines how long after a sale is completed the message should be displayed.

Measurement Units

To open Measurement Units Settings, go to ROBOTILL Back Office > Home > Setup and Settings > Settings > Measurement Units.

You can add any measurement unit that is needed. To edit or delete a unit, select the unit.  To see how measurement units are used see Measured Items

Retail Specific Settings

To open retail settings, go to ROBOTILL Back Office > Home > Setup and Settings > Settings > Retail Settings.

1. The time in seconds before a user is automatically logged out if no user input is detected. To deactivate this feature, enter minus one (-1). See Auto Logout.
2. The minimum deposit required for a lay-by. See Lay-By.
3. You can specify a specific location where stock will be held while it is under lay-by. The stock will not show as available while under lay-by and will be removed from the lay-by location once the lay-by contract has been completed or cancelled.
4. Displays the stock code in the sale screen in the Retail App.
5. See Salesperson.
6. See Salesperson.
7. Barcode number prefix for barcode generation.
8. Select 'On' if you are using scale-generated barcodes.
9. See scale-generated barcodes.

Restaurant Specific Settings

To open restaurant settings, go to ROBOTILL Back Office > Home > Setup and Settings > Settings > Restaurant Settings.

1. See Restaurant Floor Plan.
2. Select this option if the cashier and waiter are the same person. This setting is usually enabled if no waiters are used (for example, in a fast-food restaurant) or if each waiter also acts as a cashier.
3. When a table is selected, the waiter must enter their PIN or scan/swipe their employee card so that the table can be allocated to them. If this option is not selected, the cashier must select a waiter from the list (unless the Cashier is the waiter option is enabled).
4. If this option is selected, a waiter must enter their PIN or scan/swipe their card each time they select a table, even if the table is already allocated to them.
5. Select this option if a waiter needs to confirm the table selection after selecting the table on the floor plan.
6. If this option is selected, the logged-in cashier must confirm their identity by entering their PIN or scanning/swiping their card before finalizing the sale.
7. If this option is selected, the logged-in cashier can take over any table simply by selecting it. If it is not selected, only users with the appropriate authorization in Task Security will be able to take over the table.
8. You can choose to only use Tabs. Table selection and the table floor plan will not be used if this option is selected. This option is for all computers. The setting can also be configured per computer in PC Settings.
9. See Using a Default Table. This option is for all computers. The setting can also be configured per computer in PC Settings.
10. An order slip containing newly ordered items is normally printed when the waiter selects the Order button. If this option is selected, an order slip will automatically be printed when the waiter logs out if there are new items that have not yet been sent to the kitchen.
11. Select this option if you do not want modifiers that do not affect the price to be printed on receipts or bills. A typical example would be cooking instructions that you do not want to appear on the customer's receipt.
12. By default, you cannot change the quantity of modifiable items. This is because increasing the quantity of an item with modifiers can cause confusion in the kitchen and lead to incorrect orders. In most cases, adding separate items for each quantity is the better option. If you prefer to allow the quantity of modifiable items to be changed, you can enable this option.
13. The number of seconds of inactivity before the user is automatically logged out. To disable this feature, enter -1. See Auto Logout.
14. The default tip percentage that can be changed by the waiter. See Waiter Tips.
15. See the After Midnight Settings note below.
16. You can select a compulsory product for the restaurant module. If selected, this product will automatically be loaded for each new sale. This will typically be a service charge, but it can also be any other product. If a bill split is performed, the product will automatically be added each time the bill is split. Note that the compulsory product can be removed from a sale if the cashier has permission to remove products from a sale.

For a detailed description of most of these settings, see the Tables and Tabs video.

For more information on the different waiter options, see Waiter Options.

After Midnight Settings

After Midnight Settings are used if you have a restaurant or pub that stays open after midnight. Normally, a new day starts at 00:00, but if you trade after midnight, a single shift may be split across two different days.

You can use the shift start date and time (the date and time the cash drawer was allocated to a user) instead of the sale date and time in reports. This prevents the sales from a single shift from being split across two different days. Only reports and charts that group sales by date are affected.

If you trade after midnight, you can choose when your business day should start. For example, if your restaurant or bar stays open until 2:00 AM or 3:00 AM and opens again at 9:00 AM, you could choose to start your day at 08:00. This setting is applied to all date filters in reports. For example, if you filter a report for a single day and your start of day is 08:00, the report will start at 08:00 on the selected day and include all sales up until 07:59 the following morning.

Booking Specific Settings

To open booking settings, go to ROBOTILL Back Office > Home > Setup and Settings > Settings > Booking Settings.

1. You can set a default start and end time for bookings. The defaults will be used when a new booking window is opened but it can be changed when the booking is created or edited.
2. See Booking Menu

Order and Receiving Settings

To open order and receiving settings, go to ROBOTILL Back Office > Home > Setup and Settings > Settings > Order and Receiving.

1. By default you can only order stock that is allocated to the specific supplier you are ordering from. If you order the same product from different suppliers, you can remove this restriction.
2. When calculating using weighted product cost, the new product cost will be adjusted to take existing stock with a different product cost into consideration. The average weighted cost is calculated by taking the total cost of products before stock is received, plus the total cost of products that are about to be received and dividing it by the number of products after the stock is received.
3. When you select this option and you do a price change, the product cost will be calculated. Cost per item will be calculated (amount paid divided by quantity) as well as any affected sub items. 
4. If the product cost (the price you pay the supplier) changes the product price (the price you charge) will automatically be updated using your current profit margin / markup. You can choose to not let the price of the product change if the cost changes during stock receiving.
5. These settings were removed. These changes were made to simplify the stock receiving process without reducing functionality. See Stock Receiving