Connection problems

Start by checking whether ROBOTILL opens on your main computer, where the shop's database is stored.

• The main computer also cannot connect: check whether its SQL Server service is running. If an update was interrupted, reopen Database Setup to finish it.
• Only an additional computer cannot connect: keep the main computer switched on, check the shop network and follow additional-computer connection checks.
• The main computer was renamed: follow repairing the saved server address.
• You get the error directly after upgrading from version 9: Complete the security update on the main computer and import its new setup file on each additional computer.
• A backup was restored or the application connection password was reset: save a fresh setup file on the main computer and import it on every additional computer.
• An additional computer's old connection fails during an upgrade: choose Choose setup file from your main computer on the setup error screen, then Choose setup file. Use the new file saved on the updated main computer. Alternatively, choose Advanced / support > Connect to another main computer.

If setup still fails, save its support log. Keep your database and saved setup files in place while support checks the problem.