Connection problems

Start by checking whether ROBOTILL opens on your main computer, where the shop's database is stored.

• Upgrading from version 9: complete the security update on the main computer and import its new setup file on each additional computer.
• The main computer also cannot connect: check whether its SQL Server service is running. If an update was interrupted, reopen Database Setup to finish it.
• Only an additional computer cannot connect: keep the main computer switched on, check the shop network and follow additional-computer connection checks.
• The main computer was renamed: follow repairing the saved server address.
• A backup was restored or the application connection password was reset: save a fresh setup file on the main computer and import it on every additional computer.

If setup still fails, save its support log. Keep your database and saved setup files in place while support checks the problem.