ROBOTILL HELP

Bookings FAQ


How do I find arrivals and departures?

Select Filter on the planner toolbar. In Bookings, choose Starting for arrivals or Ending for departures, then choose the upcoming time period and select Apply filter.

Booking resource filter with resource-name and arrival/departure options

The filter selects resources with matching bookings. The planner still displays those resources' bookings within the displayed date range. Adjust From/To and Refresh if the period you want is outside the current view.

To show all resources again, open Filter and select Clear filter.


How do I book per hour?

Select Hours on the planner toolbar. It shows one day in hourly columns. Use Previous, Next and Today to navigate, or change From/To and select Refresh.

Hourly booking planner with fixed resource names and hourly headings

Double-click an empty hour to start a one-hour booking, or tap the hour and choose New booking. Adjust the dates/times and use +1 hour if a longer booking is required.

Select Days to return to a seven-day view. The app remembers whether you last used Days or Hours.


How does a restaurant customer add the bill to his/her room.

In the Restaurant payment screen, select 'Charge to Room', choose the current room booking and confirm the guest's account charge. The sale is completed, the table is released and the same sale appears under the selected booking's Transactions as 'Charged to account'. The receipt identifies the room and booking.

'Charge to Room' appears only when there is a current booking for a non-deleted room/resource and an active customer. The database server's current date and time must fall within the booking period. It is not shown for sales with pending returns. Account payments require the registered edition, sufficient account credit or funds, and the customer's password if one is set.

The remaining sale balance, including any tip, is charged to the guest's account. Cash/card payments already entered are retained. The guest settles the customer account separately, for example at checkout. This is a customer account balance, not a separate balance for this stay. Do not collect the completed restaurant sale again through Retail's Booking Transactions.

You can still select a guest using 'Current Booking' in customer search, as shown below. Using the ordinary 'Account' payment button alone does not link a restaurant sale to a booking.

select customer by room

When selecting a customer for the table, simply select the option to search using current bookings. Note that the current date and time must fall within the booking period before the customer will be displayed as the current booked customer for the room.