Pole Display

Pole Display

Customer Pole Displayes (line displays) are used to display the items being scanned, sale total and change to the customer.

The pole display is set up under PC Settings in ROBOTILL Back Office. PC Settings are specific to a computer, so you will need to open Back Office on each computer (till) you are using to set the settings for that specific computer.

On the computer you want to set up the pole display, open ROBOTILL Back Office. Go to Home > Setup and Settings > PC Settings > Pole Display.

Pole display set up.
  1. Select 'Yes' if you are using a pole display.
  2. Select the port your pole display is using. If you have a USB pole display it will come with software that emulates a COM port. With most USB pole displays it is simply 'plug and play' where it will automatically create a COM port for the device.
  3. The maximum number of characters your display can show (the default is 40). This is used to determine where the second line should begin in your display.
  4. You can send a test message to your pole display.

Change the Thank You message

You can change the welcome / thank you message for the pole display in display settings

Troubleshooting your pole display

If your pole display does not want to work, follow the steps below.

In your Windows search, type 'Device Manager' and press ENTER. Expand 'Ports'.

Pole display port in device manager.
  1. If you are using a pole display that is connected to a COM port, make sure the port is listed and that your pole display is connected to the correct port.
  2. If you are using a USB pole dipslay, the COM port that it is emulating will be displayed in the list.

Now that you are sure what the correct port name is, test your device by following the steps below.

  1. In your Windows search, type 'CMD' and press ENTER.
  2. In the Windows Command Prompt, type: echo hello > [the COM port that your device is using]
Test pole display

The word 'hello' should display on your pole display.

  • If nothing is displayed on your pole display, it means that there is a problem with your pole display device. You need to consult the manufacturer/supplier.
  • If the word 'hello' did display, it means you missed something in your ROBOTILL set up. Follow the instructions from the top of this page to set up your pole display in robotill.