ROBOTILL HELP

POS Printers

Each receipt or form can have its own allocated printer. Retail and Restaurant use that allocation when printing. Some Back Office printing actions prompt you to choose a printer.

Select a printer for a form

  1. Open Back Office > Home > Set Up and Settings > Settings > Printing.
  2. Select the exact form: Retail Receipt, Retail Customer Receipt, Restaurant Receipt and Intermediate Bill, for example, are separate entries.
  3. Choose a printer in Allocated Printer. This selection is saved immediately; it does not use the designer's Save button.
  4. Close and reopen any running Retail or Restaurant apps to load the new allocation.
Current Printing settings showing form selection and Allocated Printer
Choose the form and its printer here. Edit Print Design opens the layout for the selected form.

Allocating a specific printer requires the Full Edition. Local Default Printer uses the Windows default printer on each POS computer.

Match the design and paper

Open Edit Print Design For Selected Print Document to choose an 80 mm or 58 mm template, or design for A4 or another size. Paper settings are saved with that form when you click Save. Selecting a printer does not apply a template or resize the design.

See Print Design and Receipt Templates for the complete workflow. Order slips sent to departments use the allocations described in Department Printers.

Using the local default printer

Set the intended printer as the Windows default on each computer. If Windows changes that selection automatically, turn off automatic management of the default printer in Windows printer settings. Check the Windows test-page result before testing ROBOTILL.

Printing from multiple computers

For a specifically allocated printer, its installed name must match the saved name on every computer that prints that form. You can give each local receipt printer the same name, such as POS Printer, even when the printer models differ. Use the full installed network-printer name when allocating a shared printer.

Alternatively, choose Local Default Printer and set the correct Windows default separately on each computer. Reopen the POS apps after changing an allocation.

Use Preview and Test print in the designer to check a draft. Choosing a printer for Test print does not change the saved allocation. For errors or missing output, see Printer Problems.