Product Not Found

When adding an item (product) to a sale the item can be scanned, the barcode can be typed, the stock code can be typed, the description or part of the description can be typed.

If you typed part of the description a list will appear with possible matches. If you do type the description or part thereof and expected to find something but the item is not found, check the following:

Problem 1: Search was done incorrectly

The search string (description or part thereof) will be used to find that exact wording in the description. If for example you have a product with a description of 'Coke 500 ml' and the cashier types '500ml Coke' then the item will not be found.

The search is not case sensitive but the exact wording needs to be used. A simple solution to the problem (if the cashier is not sure about the correct wording) is to use a key word instead. If the cashier only typed 'coke' then a list of all products containing the word 'coke' will pop up allowing the cashier to choose the correct one.

Problem 2: Item is found with stock code but not description

If you enter the stock code and the item is found but not when you enter the description (and you are sure it is not problem 1 above), then it could be that the product is part of a hidden category.

To check this, open ROBOTILL Manager, go to Products and find the product. Make sure what category is selected for that product. Close the product screen and open POS Categories under setup. Check to see if that category is 'hidden from POS modules'. See POS Categories

If so, move the product to another category or change the category not to be hidden. Remember if you change a category you need to re-open the POS applications so that the new settings can be loaded.