Install ROBOTILL

Your main computer stores your shop's products, sales and settings. It can also be a till, a back-office computer, or your only computer.

Download and run the installer from the ROBOTILL download page. When installation finishes, open ROBOTILL Back Office. Setup opens automatically if this computer needs to be set up. Approve the Windows permission prompt.

To open setup again, choose Windows Start > ROBOTILL > Database Setup.

If ROBOTILL finds an existing setup, choose Continue with update on Update ROBOTILL to version 10, or Continue on Continue with your existing setup. You do not need to choose the computer's role again. Setup checks the existing connection and shows the next step.

Install your main or only computer

1. Choose Main or only computer, then Download and install.
2. Let setup download and install the database software. Follow any Windows prompts.
3. At Your main computer is ready, choose Finish setup if this is your only computer. To connect more computers, follow the next section.
4. Open Back Office. For your first sign-in, use username admin and password password. Change these in Users and Login Options after signing in.

You do not need a database password. Without internet access, choose Use an installer file I already have; see offline installation.

Connect an additional computer

Changing an additional computer into the main computer? Back up your shop on the old main computer and close ROBOTILL on all computers. On the additional computer, open Database Setup and choose Advanced / support > Set up a new main computer, then Download and install or Use an installer file I already have. Confirm the change when prompted. Setup creates a local database; it does not copy your shop from the old server. After installation, restore your backup on this computer before trading, then save a fresh setup file and reconnect the other computers. If you want to switch back to a ROBOTILL database already stored on this computer, choose Advanced / support > Use an existing local database instead. This keeps that database's products, sales and settings.

Set up the main computer first and keep it switched on. Both computers must use the same ROBOTILL version and the same shop network (LAN or Wi-Fi). Set the network to Private.

1. On the main computer: open Database Setup. Choose Continue if shown, then Set up another computer and Save setup file.
2. Enter your ROBOTILL Back Office Manager username and password. If asked to allow other computers to connect, close ROBOTILL on all computers and approve it. The database will restart briefly.
3. Save the .robotillconnection setup file to a USB drive or another private location accessible from the additional computer.
4. On the additional computer: install ROBOTILL and open Back Office. Choose Additional computer, then Choose setup file. Select the file from your main computer. If this computer already has saved setup information, choose Advanced / support > Connect to another main computer, then Choose setup file.
5. At Restart to finish setting up this computer, choose Finish and restart the computer before opening Back Office. Repeat for any other computers.

The setup file gives access to your shop's information. Keep it private and delete transfer copies when all your computers are connected.

Upgrade from version 9 to 10

Version 10 also improves database security by replacing the old shared administrator access with a protected connection for your shop. Your products, sales and settings are kept.

1. Make a database backup and close ROBOTILL on all computers. Install version 10 on the main computer first and accept the upgrade. You do not need to uninstall version 9 or reinstall the database software.
2. Open Back Office. On Update ROBOTILL to version 10, choose Continue with update. You do not need to choose whether this is the main or an additional computer. Choose Standard ROBOTILL installation if ROBOTILL installed the database software and it is used only by ROBOTILL. Otherwise choose the IT-provider/help option.
3. Confirm that ROBOTILL is closed and approve Update ROBOTILL. Setup makes a backup before updating.
4. If you have additional computers, save a setup file, install version 10 on each computer and import that file, as described above.
5. On the main computer, choose Finish the security update. Confirm all active computers are updated and enter your existing Back Office Manager username and password. If this is your only computer, finish immediately after the update.

If you close setup early, reopen Database Setup on the main computer. Choose Continue with update if the old setup is still found, or Continue on Continue with your existing setup to resume the remaining steps.

If an additional computer's old connection no longer works after the main computer was updated, choose Choose setup file from your main computer on the error screen, then Choose setup file. Select the new file saved on the main computer. You can also reach this screen through Advanced / support > Connect to another main computer.

If setup cannot finish

Choose Save support log on the error screen. Attach the saved text file to an email to support@robotill.com. It contains the setup steps and error details, with passwords removed. Nothing is sent automatically.

For maintenance, recovery or an IT-managed installation, see ROBOTILL Setup - Advanced tools.