Frequently asked questions (FAQ) and common user issues

If you did not find your question/issue here, you can have a look at our list of less common problems.

User Change Request

We appreciate all user suggestions and requests for new features. Your request will be added to our user request list and will be reviewed by our development team for possible inclusion in an upcoming version. 

If and when a request will be added depends on a lot of factors and it can sometimes take weeks or even months before a request is reviewed as our development team is very busy. Your email address will be added to the specific request and you will be notified by email if your request has been implemented.

What's new in the latest version?

To check if you have the latest version, click on the About button in ROBOTILL Back Office to see what version you have. The latest version number will be listed on the download page.

We will post an article about new features on our news blog and facebook. We do not post articles about quality fixes (bug fixes) unless it is a serious bug fix and an urgent upgrade is recommended.

Note that even if no article is posted about an upgrade, it is still recommended that you always upgrade to the latest version. A new quality release (if only the last two digits of the version number changed) might contain bug fixes that could affect you.  We will also only assist you with a problem if you are on the latest version.

To upgrade follow these steps.

How much does the full edition cost?

To view prices or to do a payment go to All prices are on our website. There are no hidden fees.

You only pay per POS computer (till), not for the back office computer. Please note with `till` we are referring to the software licence for ROBOTILL. ROBOTILL does not supply any hardware.  You can purchase the POS hardware from your local IT store or online.

Is there a free trial for the full edition? 

You can download and use the free edition for as long as you want. The free edition has enough features so that you will have a very good idea of how the full edition works. If there are features locked in the free edition, you can search the online help to see how those features work in the full edition.

As our full edition licence is time based, and some features like label printing only needs to be used once, we do not give a free trial of the full edition.

Where do I find the server name?

The server name is the device name of your main (first) computer (where the ROBOTILL is installed and working). To get the device name, go to Windows Start > Settings > System > About.

When installing an additional computer, you have to follow the instructions for an  additional installation.

How to change a client PC to a Server.

To change a computer where ROBOTILL is installed as an additional PC (client PC) to a Server PC, follow the steps below:

  1. Start the ROBOTILL Database Setup app directly: All Apps > ROBOTILL > ROBOTILL Database Setup
  2. Continue with the server intsall instructions.

How do I reset my password?

You can change your password for any user in your user setup. If however, you have forgotten your admin username and/or password, and you do not have another admin account you can use to access the ROBOTILL Back Office App, then you can request ROBOTILL Support to send you a security key to reset your admin username and password. 

Note that for security reasons, ROBOTILL Support will only reset your password if you are on the full edition. ROBOTILL will only send a security key to the email address that purchased the full edition. This is to prevent employees working at a company that uses ROBOTILL to reset the password. As users of the free edition are not required to validate their email address, it will not be possible for ROBOTILL Support to confirm that they are emailing the security key for the actual owner of the business. 

If you purchased ROBOTILL from a POS reseller, you will be able to request a password reset key from your reseller.

If you are using the free edition and you lost your password, you will need to recreate your database (note you will lose all your data and you will need to strat from scratch) or upgrade to the full edition