Frequently asked questions (FAQ) and common user issues

If you did not find your question/issue here, you can have a look at our list of less common problems.

User Change Request

We appreciate all user suggestions and requests for new features. Your request will be added to our user request list and will be reviewed by our development team for possible inclusion in an upcoming version. 

If and when a request will be added depends on a lot of factors and it can sometimes take weeks or even months before a request is reviewed as our development team is very busy. Your email address will be added to the specific request and you will be notified by email if your request has been implemented.

What's new in the latest version?

You have to understand how ROBOTILL's version numbers work to understand what changed. ROBOTILL version numbers have 3 groups (x.yy.zz).

  1. The last group (zz) will be incrimented for quality fixes. These will include bug fixes, performance enhancements and other small cosmetic changes. We do not post an article explaining what changed for these releases. Note that if there was a serious problem that was fixed that can affect your data, we will always publish an article in our news blog and facebook requesting users to upgrade to the latest version urgently.
  2. The second group (yy) will be incrimented if new features are added. We will post an article in our news blog and facebook explaining the new features. These releases might also include quality fixes not mentioned in the article.
  3. The first group (x) is a major new release and will also be accompanied with an article in our news blog and facebook. A major release will include new interfaces and functionality.

Remember, if you follow us on facebook you will see when new features are available.

How much does the full edition cost?

To view prices or to do a payment go to All prices are on our website. There are no hidden fees.

You only pay per POS computer (till), not for the back office computer. Please note with `till` we are referring to the software licence for ROBOTILL. ROBOTILL does not supply any hardware.  You can purchase the POS hardware from your local IT store or online.

Where do I find the server name?

The server name is the device name of your main (first) computer (where the ROBOTILL is installed and working). To get the device name, go to Windows Start > Settings > System > About.

When installing an additional computer, you have to follow the instructions for an  additional installation.

How do I reset my password?

You can change your password for any user in your user setup. If however, you have forgotten your admin username and/or password, and you do not have another admin account you can use to access the ROBOTILL Back Office App, then you can request ROBOTILL Support to send you a security key to reset your admin username and password. 

Note that for security reasons, ROBOTILL Support will only reset your password if you are on the full edition. ROBOTILL will only send a security key to the email address that purchased the full edition. This is to prevent employees working at a company that uses ROBOTILL to reset the password. As users of the free edition are not required to validate their email address, it will not be possible for ROBOTILL Support to confirm that they are emailing the security key for the actual owner of the business. 

If you purchased ROBOTILL from a POS reseller, you will be able to request a password reset key from your reseller.

If you are using the free edition and you lost your password, you will need to recreate your database (note you will lose all your data and you will need to strat from scratch) or upgrade to the full edition