Do We Accept Change Requests?

We value and encourage user suggestions and requests for new features. Every request is added to our user request list for review by our development team, who will determine its feasibility for inclusion in a future version. If your request is implemented, we will notify you via email.

Note that it can sometimes take weeks or even months for a request to be reviewed, due to our development team's busy schedule. We do not provide status updates on requests, inform users if a request is denied, or explain the reasons for denial.

How do I renew my licence?

You can renew your licence up to two months before it expires. The key we email you will extend your licence from the time your current licence expires, not from the date of purchase. To renew your licence, follow the steps below.

1. Purchase another 12 or 24 month licence.
2. Folllow the registration steps to get your new key.

What's new in the latest version?

To check if you have the latest version, click on the About button in ROBOTILL Back Office to see what version you have. The latest version number will be listed on the download page.

We will post an article about new features on our news blog and facebook. We do not post articles about quality fixes (bug fixes) unless it is a serious bug fix and an urgent upgrade is recommended.

Note that even if no article is posted about an upgrade, it is still recommended that you always upgrade to the latest version. A new quality release (if only the last two digits of the version number changed) might contain bug fixes that could affect you.  We will also only assist you with a problem if you are on the latest version.

To upgrade follow these steps.

How much does the full edition cost?

To view prices or to do a payment go to https://robotill.com/purchase. All prices are on our website. There are no hidden fees.

You only pay per POS computer (till), not for the back office computer. Please note with `till` we are referring to the software licence for ROBOTILL. ROBOTILL does not supply any hardware.  You can purchase the POS hardware from your local IT store or online.

Is there a free trial for the full edition? 

You can download and use the free edition for as long as you want. The free edition has enough features so that you will have a very good idea of how the full edition works. If there are features locked in the free edition, you can search the online help to see how those features work in the full edition.

As our full edition licence is time based, and some features like label printing only needs to be used once, we do not give a free trial of the full edition.

Can I pay monthly?

You have the option to purchase licenses for either 12 or 24 months. The prices for both options are displayed on our purchase page, with the equivalent monthly cost shown in a smaller font below. This is to illustrate the savings you can achieve by opting for the 24-month option instead of the 12-month option. Please note that we do not offer a monthly payment plan.

How to change a client PC to a Server.

To change a computer where ROBOTILL is installed as an additional PC (client PC) to a Server PC, follow the steps below:

1. Start the ROBOTILL Database Setup app directly: All Apps > ROBOTILL > ROBOTILL Database Setup
2. Continue with the server intsall instructions.

How do I reset my password?

You can change your password for any user in your user setup. If however, you have forgotten your admin username and/or password, and you do not have another admin account you can use to access the ROBOTILL Back Office App, then you can request ROBOTILL Support to send you a security key to reset your admin username and password. 

Note that for security reasons, ROBOTILL Support will only reset your password if you are on the full edition. ROBOTILL will only send a security key to the email address that purchased the full edition. This is to prevent employees working at a company that uses ROBOTILL to reset the password. As users of the free edition are not required to validate their email address, it will not be possible for ROBOTILL Support to confirm that they are emailing the security key for the actual owner of the business. 

If you purchased ROBOTILL from a POS reseller, you will be able to request a password reset key from your reseller.

If you are using the free edition and you lost your password, you will need to recreate your database (note you will lose all your data and you will need to strat from scratch) or upgrade to the full edition.