POS Printer Problems

Select the problem you have below:

Not Printing

Step 1 - Check if printing is disabled.

In ROBOTILL Retail or Restaurant, click on 'Reprint Last Slip'. If it does print, it means that you have turned of automatic slip printing. See #1 in general settings.

After you changed the setting you need to re-open the retail/restaurant application so that the new settings can be loaded.

Step 2 - Check the printer

Make sure the printer is correctly installed and is printing. Open Notepad and print a test page from notepad. If it doesn't work, it is a printer problem. Make sure your printer is correctly installed. If you are unable to get it to work, contact a local IT support company.

Step 3 - Check your printer selection

Choose a specific document that you want to test - for example the retail receipt without customer selection. Check that the correct printer is selected for the print form. See POS Printers.

Step 4 - Check your default printer

If you have selected 'local default printer' in the step above, test your default printer by following the steps below. If you are not using the default printer, then you can skip this step.

Right click on the Windows Start button and click on Run. Type in Wordpad and press Enter.

Start wordpad

Wordpad will open. Type 'Test' in wordpad and select File > Print > Quick Print.

POS Printer Test

If the test page does not print on your POS printer, it means you did not select the POS printer as your default printer. See POS Printers on how to select the default printer.

ROBOTILL is tyring to print to old printer

If ROBOTILL is trying to print to an old printer that you replaced, you will get a message saying the settings to access [OLD PRINTER NAME] are not valid.

The problem is that somewhere in your settings, you still have a document that is set up to use the old printer.

  1. Go to POS Printer selection and check the specific document (receipts, customer receipts, intermediate bills, quotations, etc) that is giving you the error, making sure the correct printer is allocated to it.
  2. If you are using department printers (order slips), go to Department printers and make sure each department is allocated to the new printer.
  3. Once you have allocated the correct printer in POS printers and department printers, restart the POS Apps (retail/restaurant) so that the new printer selection can be loaded.

Note that following the steps above will resolve your problem. If you followed the steps above and ROBOTILL is still trying to print to an old printer that you no longer use, it simply means you did not check the correct document that is trying to print or you forgot to restart the retail/restaurant app after you made a change.

ROBOTILL is printing from one PC, but not the others

Follow the steps for 'Not printing' on the computer that is not printing and also follow the instructions on how to manage printing on multiple computers.