ROBOTILL HELP

Server Installation Problems

If you get an error after installing ROBOTILL during the database installation or setup process, the ROBOTILL Database Setup Wizard will display an error message. You can also save an Install Error Log with more details about the failed installation.

Depending on the error message you receive, follow the instructions below to resolve the problem.

Error message	Help / Link
“Download failed”, “Download timed out”, or “Internet connection was lost”	Do an offline installation
Download Failed – Could not create SSL/TLS secure channel	TLS/SSL Secure Channel Issue
Resources already installed, Instance name 'ROBOTILL' is already in use, or restart required	Instance already installed
Cannot create file '...\redtill.mdf'	'redtill' Files Issue
Other SQL Server install errors	Other SQL Server install errors

SSL/TLS Secure Channel Issue

If you receive an error such as “Download Failed – Could not create SSL/TLS secure channel”, it means your PC is not up to date with the required internet security protocols.

If you are using Windows 10 or Windows 11, install all outstanding Windows updates and then try again.

Windows 7 is no longer supported by Microsoft and does not receive the required updates. You will need to upgrade to Windows 10 or Windows 11. If you prefer to stay on Windows 7, you can try manually installing SQL Server Express 2014 (which supports Windows 7) by following the instructions for a direct SQL Server install.

Instance Already Installed Error

If the Install Error Log shows an error such as “Resources already installed” or “Computer restart required” or Instance name 'ROBOTILL' is already in use, follow the steps below.

Restart your computer — do not skip this step.
Start the Database Setup Wizard directly:
- Type Database Setup in the Windows search bar and select ROBOTILL Database Setup Wizard, or
- Go to All Apps → ROBOTILL → ROBOTILL Database Setup.
Select Start Setup, then select Main Computer.
Select I have already installed SQL Server on this computer.
From the drop-down menu, select the option indicating that the Database Setup Wizard previously installed SQL Server for you (unless it did not).
Click Next. The installation should now complete.

'redtill' Files Issue

If you receive the error “Cannot create file '...\redtill.mdf'”, it means there was a previous ROBOTILL installation and that the database or SQL Server installation did not complete correctly.

Go to the folder mentioned in the error message (for example: C:\Program Files\Microsoft SQL Server\MSSQL12.ROBOTILL\MSSQL\DATA or a similar path) and delete only the following two files:

redtill.mdf
redtill_log.ldf

After deleting the files, follow the steps under Instance already installed.

Other SQL Server Install Errors

Any other error codes not listed above can usually be resolved by following the steps below. Start at the top and work your way down if needed.

1) Re-install SQL Server

1.1) Uninstall SQL Server by following these instructions . If you cannot find a ROBOTILL SQL Server instance, continue to the next step.
1.2) Restart your computer — DO NOT SKIP THIS STEP!
1.3) Open ROBOTILL Back Office so that the Database Setup Wizard starts automatically, then follow the steps for a normal install.
1.4) If the installation fails again, continue to the next section.

2) Install SQL Server Directly

2.1) Uninstall SQL Server by following these instructions . If you cannot find a ROBOTILL SQL Server instance, continue to the next step.
2.2) Restart your computer — DO NOT SKIP THIS STEP!
2.3) Follow these instructions to directly install SQL Server .

3) If all of the above failed

If you reached this point, the Microsoft SQL Server installation failed on your PC. This indicates an underlying system issue rather than a ROBOTILL problem.

Your options are to reinstall Windows and start again, or to contact one of our resellers for assistance.