Main-computer installation problems

If ROBOTILL Setup cannot finish, choose Save support log on its error screen and send the text file to support. It records your selected steps, error details and technical information.

The database installer could not be downloaded

Check the internet connection and retry. You can also follow offline installation using an installer copied from another computer. If setup reports a certificate or signature error, include it in the support log.

Database software is already installed

ROBOTILL stops automatic new installation if it finds an existing ROBOTILL SQL instance. This protects any shop data already there. If Windows requires a restart, restart and reopen Database Setup. For an existing shop, follow the upgrade guide. Otherwise ask support to check the existing installation.

A database file already exists

An error mentioning redtill.mdf or redtill_log.ldf can mean setup found existing database files. Keep those files in place and send the support log before attempting a replacement.

Other database installation or update errors

Keep the error screen open while saving the support log. Tell support whether this is a new installation, an upgrade or a restore. An IT provider can use Advanced tools to investigate the failure or finish an interrupted operation.

For a computer joining an existing shop, follow additional-computer connection checks.