SQL Server fails to start
Use this page if you followed the service-start instructions on the main computer and Windows reported that the SQL Server service could not start, or it stopped again immediately.
- Close ROBOTILL on all computers. Restart the main computer and try starting the service once more.
- If it still fails, record the exact Windows error and ask your IT provider to investigate the SQL Server service. A connection error alone does not establish that the database is damaged.
- Keep your existing database files and backups while the problem is investigated. Do not replace the database or reinstall Windows as a routine connection fix.
If ROBOTILL Setup reports an error as well, choose Save support log. See sending a setup log to support. Operating-system and SQL Server service repairs should be handled by your IT provider.
After the service is working
Try opening Back Office. If a database restore is needed, follow Restore a database backup using Database Setup > Advanced / support > Other support tools > Restore Database from Backup. A restore replaces the current data with the backup's contents and requires a fresh setup file on additional computers.
For a new computer or a version 9 upgrade, follow the current installation and upgrade instructions.