ROBOTILL POS Online Help
Point of Sale Software - ROBOTILL - www.robotill.com

Waiters

There are many different ways you can work with waiters in ROBOTILL. You can also choose to use the Restaurant Module without using waiters. You can also choose if a waiter needs to enter his password or swipe/scan a card before he can place an order or not.

You can also choose if you want a waiter to complete an order (finish the sale). This option could be useful if you want waiters to enter their own orders, but you only want the cashier to work with the actual cash in the drawer.

To choose these options, go to Manager > Setup > System Configuration > Restaurant Specific.

Waiter Setup

To create a waiter, add the waiter as a normal user in ROBOTILL.

The Waiter List will appear after a restaurant table was selected (if you chose to use waiters). You could also choose to use employee cards and let the waiters scan/swipe their cards instead. See Users and Log in Options.

Allowing waiters to capture their own orders but not complete a sale

If you don't want waiters to complete a sale (work with the cash in the drawer), simply check 'Only the Cashier can complete a sale' in the Restaurant Configuration screen.

Only cashier can complete a sale

The waiter will then be able to add items and notes to the sale, but when he wants to complete the sale (accept payment), the cashier will need to enter his/her password.

You can also choose not to automatically allocated cash drawers to users. That will mean a waiter will not be able to log in as a cashier.

Allocating drawers

In Manager > Setup > System Configuration go to the Cash Drawer tab and uncheck 'Automatically open a drawer'.

For added security and to speed things up you can use a card system instead of passwords.

Tables and Waiter Selections

When a sale is started, a table is selected (see Restaurant Tables) and a waiter is allocated to that table. The waiter allocation can be changed at any time (click on 'Sale Options' > 'Change Waiter').

If you are using multiple till points or waiter stations, the waiter will be able to select his table from any point and add items to the sale. The sale can be completed by any logged in cashier at any till point.

If you want to allow a manager or supervisor to select any table that is allocated to another waiter without changing the waiter allocation you will need to choose to use employee cards for waiters. If a user with the required rights swipe his card when selecting a table that is allocated to another waiter, he will be notified that the table is allocated to another waiter and asked if he wants to continue. To choose what users can perform this action you can set the 'Choose any table' task in Task Security.

Waiter Stations

Restaurant Waiter Station

To create a dedicated waiter station that will not be used for payments, do the following:

1) You will need another Windows computer. A touch screen will be better but is optional.
2) Link the new ROBOTILL installation to your server by following these steps when you install.
3) In ROBOTILL Manager (from any computer), create a 'Waiters' user (or multiple of these for each waiter station).
4) If you chose not to automatically allocate cash drawers then you will need to open a drawer for this user in ROBOTILL Manager. As no sales will be completed from this point, the drawer (shift) can stay open and it will not be needed to do a cash-up on the drawer. In your restaurant waiter setup you can choose if you want waiters to log in (or swipe/scan their employee cards) before they are allowed to add items to a sale.
5) At your waiter station, log in using the generic 'Waiters' user. Each waiter can then simply select his table and add items as needed, send order slips through to the kitchen, etc.
6) At the till point, the cashier will then be able to select any table and complete the sale.