ROBOTILL POS Online Help
Point of Sale Software - ROBOTILL - www.robotill.com

Payment Card Reader

ROBOTILL can connect directly to your Card Machine to process and verify debit and credit card payments effortlessly.

Card machines that are supported by ROBOTILL

Our South African customers can contact sureswipe

sureswipe card reader

Visit their website at: www.sureswipe.co.za

ROBOTILL also supports all handpoint devices for our international customers

handpoint card reader

Our international customers can contact one of the following companies:
Handpoint, TSYS, First Data, vantiv, BORGUN or EVO Payments International.

If you already have a card machine and you want to keep using your existing service provider, see Payment Options on how to process card payments manually.

Setup your Card Machines

Go to ROBOTILL Manager > Setup > General Configuration > Payment Options.

Card Machine Setup

In the Card Payment section, do the following:
  1. Select 'Link to a Card Payment Device'
  2. Enter your Shared Secret Key. The Shared Secret key is a key that is unique to your devices. The company that supplied you the devices will give you this key.
  3. If you want the card payment slips from your device to be printed on your POS point (till) printer you can check these options. Note that these options does not change any settings on your card machine that might also be able to print slips.
  4. This option is only for testing. If you are thinking of getting a card payment machine and want to see how it works, check this box and select the simulator when you connect.
  5. Select your currency
  6. Click on Update. Remember that if your POS Apps was open, that you need to re-open them for the changes to take affect.

If you want to use the simulator for a demonstration, you have to use the default shared secret key:
0102030405060708091011121314151617181920212223242526272829303132

Connecting a Device

You can connect a device via Bluetooth, USB or Serial. When you do a card payment and no device is connected, the system will ask you to choose a device. It will search for devices depending on your chosen connection method.

Managing your Card Machine

To connect, disconnect or retrieve the card machine logs, go to the POS Application (ROBOTILL Retail or ROBOTILL Restaurant) and click on File > 'Card Payment Device'.

Manage Card Machine

You will be able to connect, disconnect and export logs. Note that the purpose of the logs is to analyze technical problems with the card reader. There are reports for card payment transactions that can be viewed from the Report menu in ROBOTILL Manager.
You can also update the card payment device. An update might be needed if the software on the card reader needs to be updated.